Terms and Conditions

Cancellation 

We understand that sometimes things come up and appointments need to be cancelled or rescheduled. Please give us as much notice as possible.

Cancellations or rescheduling with less than 72 hours’ notice will result in a 50% cancellation fee, which will be added to your next bill.

Deposit 

A deposit may be required for certain services, including colour appointments for new clients.

Deposits are non-refundable. However, your deposit can be transferred to your next appointment if the correct cancellation notice is given.

No show

If you do not attend your appointment and have not contacted us in advance, you will be charged 100% of the appointment cost.

This balance must be paid before any future appointments can be booked. Non-payment may result in you being unable to rebook with any stylist at DU&CO.

Skin test 

A patch test is required at least 48 hours before any colour appointment if you are having colour with us for the first time, or if you have not had a colour appointment at the salon within the last 6 months.

Please let us know when booking if you require a patch test.

For your safety, we cannot carry out a colour service without a valid patch test, under any circumstances