Privicy Policy
Last updated: 15/10/2026
At DU&Co Hair & Beauty, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how DU&Co collects, uses and protects personal information when you visit our website, contact us, make an enquiry, book an appointment or otherwise interact with us.
Our website is built and hosted using Wix. Some information may therefore be processed through Wix and the services it provides to us.
Please read this policy alongside our Terms & Conditions, Refund & Cancellation Policy and Cookie Policy.
1. Who We Are
DU&Co Hair & Beauty is responsible for the personal information we collect and use in connection with our salon and website.
Business name: [LEGAL BUSINESS NAME]
Trading as: DU&Co Hair & Beauty
Email: hello@drewudallco.uk
Address: 36 St Marys Street, Newport Shropshire TF10 7AB
If you have any questions about how your personal information is used, please contact us using the details above.
2. Our Website
Our website is created and hosted using Wix.
Wix provides the website infrastructure, hosting and various website features that allow us to operate our website, including contact forms, enquiries and other functionality.
When you use our website, certain technical information may therefore be processed by Wix as part of providing these services.
For more information about how Wix handles personal information, please refer to Wix's own privacy information.
Wix Privacy Policy: https://www.wix.com/about/privacy
3. Information We Collect
The information we collect depends on how you interact with DU&Co.
Information you provide to us
This may include:
Your name
Email address
Telephone number, where provided
Appointment information
Your chosen stylist or professional
Information contained in enquiries or messages
Hair history and service requirements
Colour history and preferences
Consultation information
Patch-test information where relevant
Photographs or inspiration images you choose to provide
Information relating to deposits, payments or purchases
We only ask for information that is relevant to providing our services or responding to your enquiry.
Information collected through our website
When you visit our Wix website, certain information may be collected automatically, including:
IP address
Browser and device information
Pages visited
Date and time of visits
General information about how you use the website
Cookie and similar technology information
The information collected will depend on the features, cookies and analytics tools currently used on our website.
4. How We Use Your Information
We may use your personal information to:
Respond to enquiries
Manage appointments
Provide hair and beauty services
Carry out consultations
Assess service suitability
Carry out required patch testing
Communicate with you about appointments
Manage deposits and payments
Manage cancellations and missed appointments
Provide aftercare information
Recommend suitable products or services
Deal with complaints or concerns
Improve our website and customer experience
Maintain appropriate business records
Protect our website and business from misuse or fraud
Meet legal and regulatory obligations
5. Our Lawful Basis for Processing Information
Under UK data protection law, we need a lawful basis for using personal information.
Depending on the circumstances, we may rely on:
Contract
We may use your information where it is necessary to arrange or provide a service you have requested.
For example, this may include managing your appointment and communicating with you about your booking.
Legitimate Interests
We may use information where it is necessary for the legitimate operation of DU&Co, provided that this does not unfairly override your privacy rights.
This may include managing enquiries, maintaining business records, improving our services and protecting our website.
Legal Obligation
We may process information where we are legally required to do so, including for accounting, tax or other legal requirements.
Consent
Where appropriate, we may ask for your consent before using your information for a particular purpose.
Where processing is based on consent, you may withdraw your consent at any time.
6. Consultation, Colour & Patch-Test Information
Some services require information about your hair, previous colour, allergies, sensitivities or other information relevant to providing the service safely.
This information may be collected during a consultation, through our website or directly by your chosen stylist.
Where information amounts to special category data under UK data protection law, we will only process it where an appropriate legal basis and condition applies.
Please provide accurate and relevant information about your hair history, previous colour, treatments and any relevant allergies or sensitivities.
7. Online Booking
Appointments may be booked through our online booking system.
Booking provider: Slick
When you book through the booking system, your personal information may be processed by both DU&Co and the booking provider.
This may include information such as:
Name
Contact details
Appointment information
Chosen service
Chosen stylist
Deposits or payment information
Relevant booking notes
Booking provider privacy policy: https://www.getslick.com/legal/privacy-policy
We recommend reviewing the booking provider's privacy policy when making an appointment.
8. Independent Professionals at DU&Co
DU&Co is home to independent, self-employed hair and beauty professionals.
Your chosen professional may communicate directly with you regarding your appointments and services.
This may include:
Appointment arrangements
Consultations
Hair or beauty requirements
Colour information
Patch testing
Appointment changes
Aftercare
Future bookings
Where you deal directly with an individual professional, they may have their own responsibilities under data protection law.
If you are unsure who is responsible for particular information you have provided, please contact DU&Co and we will help clarify this.
9. Who We Share Information With
We do not sell your personal information.
Where necessary to operate DU&Co and provide our services, information may be processed by trusted third-party service providers.
These may include:
Wix
Our online booking provider
Payment providers
Email providers
Website and IT service providers
Analytics providers
Accountants and professional advisers
Government or regulatory authorities where legally required
We only share information where there is a legitimate reason to do so and, where appropriate, only the information necessary for that purpose.
Third-party providers may process information in accordance with their own privacy policies and contractual arrangements with us.
10. Wix & Third-Party Services
Because our website is built using Wix, some website functions may involve Wix or third-party services integrated into our website.
These may include:
Website hosting
Contact forms
Analytics
Cookies
Security features
Embedded content
Marketing or advertising tools, if used
Other website functionality
The specific services used by the website may change over time as we update or improve the website.
Where third-party services collect personal information directly, their own privacy policies may also apply.
11. Cookies
Our Wix and booking website use cookies and similar technologies.
Some cookies are essential for the website to operate correctly. Other cookies may be used for purposes such as analytics, website performance or marketing.
Where required by law, we will request your consent before using non-essential cookies.
You can manage your cookie preferences through the cookie controls provided on our website.
You can also adjust cookie settings through your web browser.
12. Website Analytics
We may use analytics services to understand how visitors use our website and to help us improve the DU&Co website.
Depending on the services currently installed, this may include information such as:
Pages visited
Time spent on pages
Device type
Browser information
General geographic information
How visitors arrived at our website
Website interactions
If analytics cookies require consent, they will only be activated in accordance with our cookie settings.
13. Payments
Where payments or deposits are made online, payment information may be processed by our chosen payment provider.
DU&Co does not normally have access to your full card or payment details.
Payment providers process payment information according to their own privacy policies and security requirements.
Payment provider: [INSERT IF APPLICABLE]
14. Social Media & Photographs
DU&Co may use social media to showcase our work, introduce our team and share salon news.
We may share photographs of hair, beauty work, the salon or events.
Where an individual can be identified in a photograph and appropriate permission is required, we will obtain permission before using the photograph for promotional purposes.
If you interact with DU&Co through social media, the relevant social media platform will also process your information according to its own privacy policy.
15. Links to Other Websites
Our website may contain links to external websites, including:
Online booking platforms
Social media
Product brands
Award organisations
Other third-party websites
When you follow a link to another website, that website's own privacy policy will apply.
DU&Co is not responsible for the privacy practices of third-party websites.
16. How We Protect Your Information
We take reasonable technical and organisational steps to protect personal information against:
Unauthorised access
Loss
Misuse
Accidental destruction
Unauthorised disclosure
Wix and other service providers used by DU&Co may also apply their own security measures to information processed through their platforms.
However, no website or method of transmitting information online can be guaranteed to be completely secure.
17. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on:
The type of information
Whether you remain a client
Legal and accounting requirements
Our ongoing relationship with you
Whether the information is required to resolve a dispute or complaint
18. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
Request access to personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete personal information in certain circumstances
Ask us to restrict how we process your information in certain circumstances
Object to certain processing
Request the transfer of certain information to another organisation
Withdraw consent where we rely on consent
These rights are subject to certain legal conditions and exemptions.
Further information about your data protection rights is available from the Information Commissioner's Office (ICO).
19. Making a Data Protection Request
If you would like to exercise your rights or ask a question about how we use your information, please contact:
Email: hello@drewudallco.uk
Please provide enough information for us to identify you and understand your request.
We may need to verify your identity before providing information or making changes to your personal information.
20. Children's Information
DU&Co may provide services to younger clients.
Where information about a child is required for an appointment, we may request information from a parent or guardian where appropriate.
We do not knowingly collect children's personal information through our website for unrelated purposes.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
Our services
Our website
Wix or other technology we use
Third-party services
Data protection requirements
The most recent version will always be published on this page, with the date of the latest update shown at the top.
22. Complaints
If you have a concern about how we have handled your personal information, please contact DU&Co first so that we can try to resolve the issue.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk/
The ICO provides independent information and guidance about data protection and privacy rights.
23. Contact Us
If you have any questions about this Privacy Policy or how DU&Co uses your personal information, please contact us.
DU&Co Hair & Beauty
Email: hello@drewudallco.uk
Address: 36 St Marys Street, Newport Shropshire TF10 7AB
We will be happy to answer questions about your privacy and the information we hold about you.