Frequently Asked Questions

You can book your appointment through our online booking system. If you're unsure which service is right for you, please contact us before booking and we'll be happy to help you choose the most suitable appointment.

We require at least 72 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 72 hours' notice are subject to a 50% cancellation fee, which will be added to your next bill.

Please provide at least 72 hours' notice before your scheduled appointment. This allows us to manage our appointment diary and offer the time to another client. Late cancellations may incur a fee in accordance with our Terms & Conditions.

A deposit may be required to secure certain appointments. Please check the booking details for your chosen service to confirm whether a deposit is needed and how much you will need to pay.

Deposits are non-refundable. However, they may be transferred to your next appointment when the required cancellation notice is provided, in accordance with our Terms & Conditions.

If you miss your appointment without attending or providing the required notice, a 100% no-show fee applies. Any outstanding no-show fee must be paid before we can accept future bookings.

Any outstanding no-show fee must be settled before future appointments can be booked. If you have questions about an outstanding balance, please contact us directly so we can help.